We take great care in shipping our cookies to you, and we want them to arrive in perfect condition!
Shipping times: Due to COVID-19, please allow for extra time for your order to ship. At this time, we can ship within 3-5 business days.
Shipping Costs – Flat Rate
$5 – UPS Ground (September through May) & $7 UPS GROUND (June through August)
Note: our shipping rates increase in the summer/warmer temperatures to account for the additional packaging and insulation we need to make sure your cookies arrive in perfect condition. To do that, we will only ship orders Mon-Wed during the warmer months so that your order doesn’t sit in shipping warehouses over the weekend. Additionally, we may choose to use USPS Priority mail if that service may be a faster way to get your order to your shipping address.
We offer free shipping on domestic orders over $100 (only applies if we can ship ground without expediting).
Insurance – We are proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
* Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
Overnight Shipping – Overnight orders placed by 11:30 a.m. are guaranteed to arrive the next business day. Overnight orders placed later may ship out for arrival in two days but we will do our best to get them out the same day if at all possible.
Addresses – We cannot ship orders to PO Boxes – please be sure to provide a full address, including as much detail (eg, Apartment #, Suite, etc) as possible.
Gifts: Notes & Receipts – If you want a handwritten note included in your order, use the Notes field when you check out. If you choose this option, we will not include a receipt with the order.
Future Shipments – If you’d like an order to be shipped on a specific future date rather than when we receive it, please let us know in the Note/Special Instructions field when you order.
Shipping to Hawaii – We can use only expedited shipping to Hawaii, which may entail an additional charge. If you place an order to Hawaii, we will email you to approve these costs before shipping your order. If you are ordering from Hawaii, please chose expedited shipping.
Shipping to Canada – If you’d like an order shipped to Canada, There is a $15 flat shipping rate.
Other International Shipping – We love sending our cookies on a world tour. If you live outside the US, please email us at Orders@LegallyAddictiveFoods.com and we’ll look into the best shipping option and costs available to your address. We do not recommend ordering from outside North America during the warmer months (May-September) due to long shipping times and unpredictable conditions.
Weather & Chocolate Cookie Delivery – To ensure your chocolate covered cookies don’t melt, we request that someone is at the delivery address to accept your order when it arrives. If not, please make sure the shipping carrier can leave your order in a cool, dry place out of direct sunlight.
If the weather in your area is above 80 degrees, please upgrade to expedited shipping to preserve the condition of your order. Unfortunately, we cannot guarantee that the chocolate on your cookies won’t arrive melted in the warmer months so please be sure to select this option to take care of your cookies.
When your cookies do arrive, please remove the ice pack from the box promptly and set the bags of cookies in the refrigerator for about 15-20 minutes. Let them come to room temperature again and they are ready to go!
If you have any shipping questions, please email us at email@example.com.
For estimated shipping/transit times from our kitchen to you, please see the UPS Ground service map: